Results Through Digital reserve the right to change the policy at any time, so please check back regularly to keep informed of updates to this Policy.
Last Updated: 25th May 2018
Results Through Digital reserve the right to change the policy at any time, so please check back regularly to keep informed of updates to this Policy.
Last Updated: 25th May 2018
Our Websites or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.
This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.
We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to:
This section explains in detail how and why we use personal data. We use personal data to:
This means that processing your personal data allows us to:
Why do we process your personal data in this way?
We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.
Why do we process your personal data in this way?
We use cookies and similar technologies on our Websites and Mobile Apps to improve your customer experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our Websites and Mobile Apps. You can disable other cookies but this may affect your customer experience.
Why do we process your personal data in this way?
We rely on the use of personal data to carry out market research and internal research and development, and to improve our information technology systems (including security) and our product range and services. This allows us to serve you better as a customer.
Why do we process your personal data in this way?
It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.
We use your online browsing behaviour to help us better understand you as a customer and provide you with personalised offers and services.
Why do we process your personal data in this way?
Looking at your browsing behaviour allows us to personalise our offers and services for you. This helps us meet your needs as a customer.
Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services, and those of our suppliers and partners. As part of this, online advertising may be displayed on websites on other organisations’ websites and online media channels(including, for example, Facebook and Google Adsense). We may also measure the effectiveness of our marketing communications and those of our suppliers and partners.
Why do we process your personal data in this way?
We want to ensure that we provide you with marketing communications, including online advertising, that is relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer.
You can change your marketing choices, both when you become a customer, and at any time after that.
You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences.
Why do we process your personal data in this way?
We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications.
Why do we process your personal data in this way?
We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
Why do we process your personal data in this way?
We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our Services or your My Account.
Why do we process your personal data in this way?
For example, if there is a problem with one of your services that causes downtime or loss of service.
CCTV
To monitor the safety of our offices and shared office space in order to prevent and detect crime.
Why do we process your personal data in this way?
In order to protect our business, the local community, customers and colleagues.
To help us to better understand you as a customer and to be able to provide you with services and marketing communications, including online advertising, that is relevant to your interests we also combine personal data we collect when you order services with personal data collected from our Websites, Mobile Apps and other sources.
Legal Basis:
We will not be able to provide you with your products or services if you do not provide us with this data.
Legal Basis:
Personalise your experience
Legal Basis:
Contact and interact with you
Legal Basis:
Claims
Legal Basis:
CCTV
Legal Basis:
Where we have mentioned above our use of your personal data is based on our “legitimate interests”, these are:
This section explains how and why we share personal data with Partners and Service Providers.
When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing, combining and analyzing data, processing payments, provide us with legal or other professional services as well as delivering orders. We only share personal data that enable our Service Providers to provide their services.
Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services as you use a particular social media site or watch television through your pay TV account.
Examples of our Service Providers include Facebook, Google, and Stripe.
This section explains how and why we share personal data with other organisations.
We may share personal data with other organisations in the following circumstances:
We will not keep your personal data longer than we need to, how long this is depends on several factors, including:
This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.
We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices at anytime online, over the phone or in writing.
We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.
Please visit https://resultsthrough.digital/gdpr/ which contains a link allowing you to remove yourself from marketing communications
We and our partners use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.
Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our Websites and Mobile Apps, and to improve your customer experience.
When you consent to Cookies on our Services, these may be used to do the following:
Cookies allow us to improve the way our Websites and Mobile Apps work so that we can personalise your experience and allow you to use many of their useful features.
For example, we use Cookies so we can remember your preferences and the searches you’ve made when you return to our Websites and Mobile Apps.
Cookies can help us to understand how our Websites and Mobile Apps are being used, for example, by telling us if you get an error messages as you browse.
These Cookies collect data that is mostly aggregated and anonymous.
We use Cookies to help us deliver online advertising that we believe is most relevant to you on our Websites and other organisations’ websites and using social media. Cookies used for this purpose are often placed on our Websites by specialist organisations.
Cookies used for this purpose are often placed on our Websites by organisations providing specialist services to us. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history or the content of your shopping basket. This means that you may see our adverts on our Websites and on other organisations’ websites. You may also see adverts for other organisations on our Websites.
To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected.
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.
Our key partners are listed below with information about the services they provide to us. This list is not exhaustive but it does include those partners with whom we have an established relationship and whose cookie technologies are most frequently deployed through our Services.
To analyse how our services are used, including to test different content versions. This data may also be used to enable us to personalise our services and the marketing of our services.
To personalise adverts shown to you our websites based on your interactions with us. For example, by using data about your transactions with Results Through Digital and what services you have.
To market to you via social media platforms and to enable social sharing and engagement on our websites. These companies may use your data for their own purposes, including to profile and target you with other advertising.
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or another device. You can find more detailed information about how you can manage Cookies through your browser’s help function.
If you choose to disable some or all Cookies, you may not be able to make full use of our Websites. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.
You can also manage advertising related Cookies used on our Services by opting-out through the Service Providers listed in the table above or by visiting the YourOnlineChoices website. Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences. More information is available on the YourAdChoices website.
Cookies work differently on Mobile Apps as they are coded into the App itself and will use a unique identifier created by your mobile device for use for advertising activities. You can turn off or reset this advertising identifier through your mobile device’s privacy settings.
You have the right to see the personal data we hold about you. This is called a Subject Access Request.
If you would like a copy of the personal data we hold about you, please write to:
Data Protection Officer
Results Through Digital
Regus House, Herons Way,
Chester Business Park,
Chester,
CH4 9QR
You can also email us at subjectaccess.request@185.3.94.175
In relation to your personal data, you also have the right to:
The ICO website also contains more detail on the data protection rights mentioned above, or if you would like to speak to us about these rights in more detail, see the “how to contact us” section below.
You can also visit our GDPR Centre to find out more at https://resultsthrough.digital/gdpr/
Our Data Protection Officer can be contacted by email: dpo@185.3.94.175