A Day in the Life of: Vicci Grace

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RTD

A Day in the Life of: Vicci Grace

I’m Victoria Grace-Young and I have been with Results Through Digital for 8 years. I’ve built my career throughout the years and moved up within the company. Now, I am Head of Client Relationships and manage the Customer Loyalty Team.

Within my job role, every day is different. I can be out of the office meeting with clients, or in the office ensuring the team are meeting client expectations. However, my mornings at RTD always start the same. I like to come into the office around 8:30am to organise and confirm meetings I have scheduled with clients and company departments. This way, I’m organised for the Customer Loyalty team before their day starts at 9:30am. Furthermore, I start the day with a positive meeting to get the guys fired up and ready. We discuss tasks and targets we have set and how we are going to meet these. This is done with the ultimate goal of maintaining our excellent customer service.

Currently, I am working on meeting as many clients as possible to build great relationships. I know that having the personal touch makes a huge difference. Firstly, I meet with clients to discuss the design of their website and help them gather information together for the design. Then, I sit with the web designers to ensure the designs are as the client has envisioned them to be. Furthermore, I also meet with clients to show them how to get the best out of the features and benefits that we provide with their website packages.

Working with RTD over the past 8 years has been an absolute joy. From the progression within my career to working with every member of staff, I’ve enjoyed all of it. We are like a big family and support each other in everything we do!

Every day, I leave work feeling a sense of achievement and fulfilment. This is because I know my team are working well together and making sure that our clients are having the best journey with us. I very much looking forward to the future with RTD. I know that keeping our clients happy makes the future to look very positive.

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