The WOW Shop are an independent balloon and party store with a retail outlet and online e-commerce website selling personalised ribbons,
sashes, candles, and confetti and balloons that have the “WOW Factor”.
About the client
Website
https://thewowshop.co.uk
Requirement
In-store & e-commerce sales
Company Info
5 years old based in Northwich
1. The Challenge
After starting their business in 2013 with a retail store and a basic, static website with limited social media presence The WOW Shop found it to be increasingly difficult to run their growing business as well as trying to increase awareness with limited time to spend on marketing.
The WOW Shop approached RTD in 2016 to create a new e-commerce website as well as online marketing, generating sales, increasing social media presence and helping their brand to gain exposure in a competitive market. After initial conversations with our account management team, it was clear that RTD’s Facebook Marketing and Shopify e-commerce services were perfect to accomplish their goals.
2. The solution
After a number of consultation calls with the client, our Facebook advertising team executed the following tasks:
Define targeting
We created a target customer group of Females, between the age of 24-37 based in the UK & Ireland and used advanced targeting to narrow down the audiences using common interests and page likes.
Create adverts
We created a number of static, video and dynamic advertising campaigns on the Facebook platform.
Integrate software
Our team installed the Facebook pixel tracking code, website analytics software and integrated the Shopify platform into Facebook sales channels and Facebook product catalog feeds.
Test, measure & report
We created a number of campaigns using different targeting groups, adverts and budgets to measure and then report on what campaigns are delivering the best return on the advertising spend
The strategy for The WOW Shop was delivered in three strands:
1.
Traffic, Engagement & Brand
The key objectives were to raise local brand awareness in Cheshire as well as drive online and in-store sales so our team created a number of static image, carousel, and video slideshow adverts and boosted relevant posts that showed off their most popular products to drive initial interest.
2.
In-store Sales
After running various split tests, we found that the audience responded best to Facebook Messenger driven adverts which allows the customers to discuss the custom balloon designs with a member of the WOW Shop team before picking up from the store. This now accounts for 75% of all marketing driven sales.
3.
E-commerce & Retargeting
Using the Facebook Pixel and Facebook product catalogs we tracked users that visited specific product pages of the e-commerce site and presented the exact products that the customer had been looking at to drive high conversions and a lot a new sales.
3. The results
Within the first three months of RTD taking over the Facebook Marketing for The WOW Shop, they saw a 462% increase in sales, 62% increase in visits and 140% increase in online orders. Not only that, but the WOW Shop’s team have seen a dramatic increase of in-store sales, Vickkie the owner commented “We’re not sure what you’re doing but our shop has never been busier! Keep it up”
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Ad views
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Message Leads
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Clicks
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Orders
Customer Story
The RTD team visited Vickkie from The WOW Shop to find out what she thought about the services we have provided and the impact it has had on their business.
Client testimonials:
"It has been a revelation for us really, we've seen a massive uplift in sales because of it. Results Through Digital take all the pressure off us, they come up with ideas and we will continue to use them forever"
"We wouldn't hesitate to recommend RTD and the team to anybody who was looking for help some with their social media, they're friendly and they're always there to help"
"I can honestly say that it saves us money, we have a fixed budget we work to each month and it's money well spent. I would reccomend Results Through Digital over and over and we're going to carry on our marketing campgain next year and I am looking forward to very good results again"
I signed up with RTD just a few of months after setting up my business Hugo & Me (online babywear shop). Straight away RTD became part of the Hugo & Me team and came up with lots of great ideas and campaigns for Facebook to try to increase our brand awareness and sales. Within a few months of having RTD on board we were seeing some great results, our monthly turnover went from a few hundred pounds to over £7,000 per month and we are still continuing to grow! RTD continuously work hard to keep our Facebook adverts performing well, resulting in more brand awareness and more sales. I would really recommend anyone to give them a try, it was the best decision I made!